How do I clean the Origin cache files?

Hello @yarbdoc345

To clean Origin cache:

Note: This will temporarily remove any downloaded material from your Origin cache. The material will be redownloaded when you start Origin again, but if you want to back it up, we have provided steps to do so. You may wish to back up rather than redownload if your Internet connection is slow or limited in some way.

1. Completely exit Origin by clicking File > Exit.
2. On your computer, navigate to the following directory: C:\ProgramData\Electronic Arts\Origin
3. If you have previously downloaded material that you would like to back up:
   1. Right-click the cache folder and choose Rename.
   2. Rename this folder to something like cache.BAK.
4. If you do not want to back up your files:
   1. Right-click the cache folder and choose Delete.
   2. A "Confirm Key Delete" window will appear. Choose Yes.
5. Restart Origin and log in. If the game materials repopulate the main view screen, then the issue is likely resolved. 

To restore any material you chose to back up:

1. Completely exit Origin by clicking File > Exit.
2. On your computer, navigate to the following directory: C:\ProgramData\Electronic Arts\Origin\cache
3. There will be a folder with a long string for a name (such as {9C54E810EE0D968BD7C554A06864A495}).
4. Go back to the renamed/backed up cache folder and access the folder with the same alphanumeric name. Move the contents of the backup folder to the newly created cache folder.

Your prior material should now be available when you restart Origin. If an issue persists, you may need to clear this cache folder and redownload any material again.

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