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Dokken501's avatar
Dokken501
5 years ago
Solved

How to change EA account email without access to old email address

I downloaded Star Wars Battlefront 2 on PS4 earlier today and I couldn't play it because it kept saying my account was invalid. I looked on other websites and it said the only way to fix this problem...
technical issues
  • EA_Darko's avatar
    EA_Darko
    5 years ago

    Hey @Dokken501 for issues such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further. 

     

    You can contact EA Help via the EA Help website. Detailed instructions on how to use the EA Help service can be found here.

     

    Darko

silvvvr's avatar
silvvvr
5 years ago
@INeverGetMad Exactly this! I have this problem for about 7 years now and I still can not change my e-mail address because it directs my security code to my old non-existent e-mail. Sucks.
DanteBlack666's avatar
DanteBlack666
5 years ago
right atm im once again trying to get my dlcs from my old account (which i can no longer log into due to expired credentials, good by dragon age origins), all it would take to fix the issue is a new code to redeem on this account, but can i even get a chat rep? NOOOOO, i sit there for 2 friggin hours staring at a white screen without any chat window, i think the site is broken or something at this point, way to go with the cookie cutter responses, thats what blizzard did on their forums hiring players to deal with issues they didnt want to deal with stating that the issue was on the players end when the errors were on their end, this is literal deja vu all over again for me, ive been gaming for 30 years and the last 5 or so years has seriously killed my drive for gaming, word of advice ea, you want money then make sure your consumers are happy, thats business 101 in a nutshell
  • silvvvr's avatar
    silvvvr
    5 years ago
    @DanteBlack666 all facts im dealing with this problem for about less than 7 years now and its so annoying
  • DanteBlack666's avatar
    DanteBlack666
    5 years ago

    3 years for me, ad the old account has only 1 game registered to it and thats dragon age ultimate edition, so losing the account only loses my dlcs, which id really rather not have t pay for again, seriously ea needs to google reviews of their company, it might be eye opening for them

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