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skycakejoy's avatar
skycakejoy
5 years ago
Solved

How to Contact Live Chat Support?

Hello. Yesterday, I contacted EA Support using Live Chat. After chatting with the EA Support Agent, I submitted an e-mail per their advice. The follow-up to that e-mail was to contact them again via ...
technical issues
  • EA_Darko's avatar
    EA_Darko
    5 years ago

    Hey @skycakejoy for account-related issues such as this you will need to speak with one of our support advisers who will be able to advise you further. 

     

    You can contact EA Help via the EA Help website. Detailed instructions on how to use the EA Help service can be found here.

     

     

    Darko

ghgh4577's avatar
ghgh4577
4 years ago

Hello,my account was wrongly closed by ea.I opened Battlefeild V today.Then an e-mail send to me.It said I violated user agreement.But I didn't do anything.I just opened my games as usual.

EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
4 years ago

You will need to speak to our Terms of Service team @ghgh4577.

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

  1. Click Contact us at the top of any page on EA Help.
  2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
  3. Choose your platform.
  4. Select Manage my account, then Banned or suspended account.
  5. Fill out any other details below.
    • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
  6. Click Select contact option.
  7. Sign in to your account that has the ban or suspension, if you aren’t already.

Darko

 

  • ghgh4577's avatar
    ghgh4577
    4 years ago

    I tried contact us ,but on the page I can only see the head line and the search box.

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hey @ghgh4577 can you grab me a screenshot of what you are seeing?


    Darko

  • ghgh4577's avatar
    ghgh4577
    4 years ago

    like this

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hey @ghgh4577 can you try on a different browser to see if you have the same issue?


    Darko

  • ghgh4577's avatar
    ghgh4577
    4 years ago

    I'm sorry.this problem happened again.Is it because I'm in a foreign country now?

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    4 years ago

    No worries @ghgh4577, were you able to try it on a different browser?


    Darko  

  • ghgh4577's avatar
    ghgh4577
    4 years ago

    yes,I tried.Do you want a screenshot?

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hey @ghgh4577 I'm testing it there and not seeing any issue, can you try using mobile data to see if you have the same issue?


    Darko 

  • ghgh4577's avatar
    ghgh4577
    4 years ago
    @EA_Darko amazing!!! it worked!!!thank you very much!
  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Great to hear that @ghgh4577, if it works on a different network then this means that something on your network or ISP is blocking it.


    Darko 

  • ghgh4577's avatar
    ghgh4577
    4 years ago

    does it mean i succed?then what i need to do is waiting for reply?

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    4 years ago

    It looks good @ghgh4577.


    Darko 

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