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LiquoricePuff's avatar
LiquoricePuff
6 years ago
Solved

How to get in contact with support with actual tools to help?

I redeemed a code for a Sims 4 expansion, meant for my girlfriends account, on my account. I don't even own the basegame so I can't (or want) to play it. The only "solution" given by support was to t...
discussion
  • EA_Darko's avatar
    EA_Darko
    6 years ago

    Hey @LiquoricePuff when it comes to account-based issues such as this then the only people who can assist are our live support. The best thing to do si speak with one of our phone or chat support advisers and explain the situation to them asking if it is possible to remove the game from your account and add it to the other one. 

    You can contact our live support at help.ea.com.  

    To request a callback or speak with a chat adviser:

    Click on your product Origin

    Then select 'PC

    Manage my Account'

    Can't log in

    Finally, you can choose to receive a callback or begin a chat.

    Darko

EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
6 years ago

Hey @LiquoricePuff when it comes to account-based issues such as this then the only people who can assist are our live support. The best thing to do si speak with one of our phone or chat support advisers and explain the situation to them asking if it is possible to remove the game from your account and add it to the other one. 

You can contact our live support at help.ea.com.  

To request a callback or speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to receive a callback or begin a chat.

Darko

  • LiquoricePuff's avatar
    LiquoricePuff
    6 years ago
    @EA_Darko
    As made obvious by my post, I've already been in contact with support. I seek to get in contact with another (better? Support+?) support that have the tools to help, as opposed to the call/chatcenters that's not equipped with anything except a FAQ they can regurgitate towards EAs poor customers.
    • EA_Darko's avatar
      EA_Darko
      Icon for Community Manager rankCommunity Manager
      6 years ago

      Hey @LiquoricePuff for your issue you need to speak with our live support team using the steps I posted above. There is no other team who can assist with this issue. I apologise if you had a poor experience previously but if you speak with our support and explain the situation to them then they will advise you of the options open to you.

      Darko

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