Isuue with download of sims 4 on new pc
Hi there, Lately ive been wanting to play the sims again and tried to install it on my computer but when i log into my old origin account the game dosent stand as bought, rather that i have to buy t...
Forum Discussion
EA_QueenBee
Community Manager
Community ManagerHey @v1ncent37,
It sounds like you've redeemed your game on a different EA account than the one you've logged in to. I recommend reaching out to live support so they can help you find the right account:
https://help.ea.com/en/contact-us/
If you're having issues reaching them, then you can always try to reach out to our social team on Twitter:
https://twitter.com/EAHelp
Hopefully one of the above teams can get you back into the right account! 🙂
It sounds like you've redeemed your game on a different EA account than the one you've logged in to. I recommend reaching out to live support so they can help you find the right account:
https://help.ea.com/en/contact-us/
If you're having issues reaching them, then you can always try to reach out to our social team on Twitter:
https://twitter.com/EAHelp
Hopefully one of the above teams can get you back into the right account! 🙂
