Forum Discussion

cetaz9wgpjn7's avatar
cetaz9wgpjn7
3 years ago
Solved

My account cannot be found

I tried to connect to my account and it says that  it cannot be found. This is not possible as I am sure the information is correct. Last time I have connected on this account was in 2021's autumn. I...
technical issues
  • EA_Aljo's avatar
    EA_Aljo
    3 years ago

    @cetaz9wgpjn7 

    Unfortunately, if we can't find your account, we won't be able to help with this. The best I can recommend is to contact an advisor again. We can't help with account-related issues through Answers HQ.

cetaz9wgpjn7's avatar
cetaz9wgpjn7
3 years ago

Yes. They say there is no account with that email address or EA ID.

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
3 years ago

@cetaz9wgpjn7 

Unfortunately, if we can't find your account, we won't be able to help with this. The best I can recommend is to contact an advisor again. We can't help with account-related issues through Answers HQ.

  • cetaz9wgpjn7's avatar
    cetaz9wgpjn7
    3 years ago

    Ok. Thank you so much. 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @cetaz9wgpjn7 

    No problem. If you have any other issues, please reach out again.

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