Forum Discussion

SnowHSDD's avatar
SnowHSDD
5 years ago
Solved

NO RESPOND ON MY CASE

I opened a case 2 weeks ago and still no respond from EA.I was banned from Apex Legends for no reason and i really want my account back and continue playing.Is it worth the waiting or i need to say g...
technical issues
  • EA_Darko's avatar
    EA_Darko
    5 years ago

    You will need to wait for a response from our Terms of Service team @SnowHSDD.

    The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

    1. Click Contact us at the top of any page on EA Help.
    2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
    3. Choose your platform.
    4. Select Manage my account, then Banned or suspended account.
    5. Fill out any other details below.
      • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
    6. Click Select contact option.
    7. Sign in to your account that has the ban or suspension, if you aren’t already.

    Darko

EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
5 years ago

You will need to direct any questions relating to a ban or sanction to our Terms of Service team @reniverares.

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

  1. Click Contact us at the top of any page on EA Help.
  2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
  3. Choose your platform.
  4. Select Manage my account, then Banned or suspended account.
  5. Fill out any other details below.
    • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
  6. Click Select contact option.
  7. Sign in to your account that has the ban or suspension, if you aren’t already.

Darko

eukdaram's avatar
eukdaram
5 years ago

THIS IS RIDICULOUS. A customer says there is a problem and you gave the customer a possible solution. However the customer says it is not working. Copying the previous possible solution won't help the customer to solve the problem. I am having an identical problem with the person who posted this and I am afraid that I will receive exact same message from you that you copied.

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hey @eukdaram we are not able to assist with any account, billing or TOS related issues on AHQ.

    If you have a ban or sanction on your account then you will need to raise it with our TOS team.

    We are not able to comment on or assist with TOS issues on AHQ.


    Darko 

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