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Pritseli's avatar
Pritseli
5 years ago
Solved

Origin Client Fails To Complete Installation

Hello there , I have an issue with Origin client , failing to install .. I have read all the suggestions to people having similar issues. In fact it is on a new PC I recently bought , Win10 pro 64B...
technical issues
EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
5 years ago

Hey @Bobcat1963, can you provide us with a litte info as to the issue that you are seeing?

The more information that we have the better we can help.

Darko 

Aragrin's avatar
Aragrin
5 years ago
@EA_Darko I have tried downloading the Origin straight from the website as well as the link sent in my confirmation email. I have tried the link you posted above. I have plenty of gig space available on my C: drive. However, don't know if this matters but my E:drive, my back up drive, is giving me a message that my E: drive is running low on space. I think the builder set it up to back up without re-writing or something. Anyway, I can download it but when i run iot whether in admin mode or not, the cursor spins a couple times stops and nothing happens. When I check my processes, origin is running in the processes. I have uninstalled , rebooted, reinstalled, etc till the cows come home. I am exasperated and out of any ideas and the ones already listed have not solved it either. I am running Windows 7 Professional, I am running McAfee and have turned it off as well to install. The outcome is always the same. I have purchased this game I cant even play and am at my wits end. Any other suggestions Please?
  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hey @Aragrin if it is running in the background then can you take a couple of minutes to go through the following steps:

    • In task manager end "Origin", "OriginWebHelperservice" and "OriginThinSetupInternal"
    • Open you Origin install folder
    • Delete the file "OriginThinSetupInternal'
    • Right click on Origin and then select "Troubleshoot compatibility"
    • Click "Try recommended settings" and then"Test the program"
    • Save the settings in the compatibility troubleshooter.
    • Origin will prompt you that you are using a compatibility setting. Click continue.
    • Once done launch Origin

    Let me know how you get on

    Darko

    • Aragrin's avatar
      Aragrin
      5 years ago

      That’s the problem, I cannot even get an install. The 2 things that run in processes are Origin thin setup.exe and Originthinsetupinternal. I get no install folder or any indication anywhere that Origin has installed. I did delete Gilles from my E drive to free up about 45 gigs. This is my back up drive. I will let you know if eitherthe deletion of files from the back up drive or if your steps give me an install has helped. If not, I will send you my Dxdiag file. 

      • EA_Darko's avatar
        EA_Darko
        Icon for Community Manager rankCommunity Manager
        5 years ago

        Let me know how you get on @Aragrin.

        Darko 

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