Sigh the EA forum ate my post before of the email Epic sent to me :-( So the email I sent above was in response to Epic sending me this (I have sent Epic the requested logs):
Hi there Player,
Greetings from Epic Games Player Support! This is Elora, and I'll be handling your ticket today. I hope you're doing well.
Thank you for your response. As per initial message, you're unable to install or play the Starwars Squadrons, and you have contacted the EA Support. Until now, you're still having an issue with this game.
I'm really sorry you're experiencing this issue with Fortnite and I understand that can makes you to get frustrated, but don't worry as I'll do my best to see what's going on, if you receive an error about your connection to Epic Games, when logging in to Fortnite, or other server-related errors, I recommend checking our server status page below to make sure our services are online:
If all of our servers read "All operating systems" there may be a problem with your connection or network configuration. The most common problems with network settings can be resolved by visiting our FAQ here:
You may also check if you're on the correct region by following these steps:
1. Launch Fortnite.
2. Click on Battle Royale.
3. Click on the menu button in the top right.
4. Click on Settings.
5. Click on the gear icon at the top.
6. Set the Matchmaking Region to Auto.
By running the launcher as an administrator you ensure there are no permissions issues that could be causing the installation to fail.
1. Exit the Epic Games Launcher if it is open.
2. Right-click on your Epic Games Launcher shortcut.
3 .Click on Run as administrator.
4. Try the installation or update of the game again.
Also, to diagnose and best assist you with your issue, we need information about your computer. Please provide each of the requested files listed below, depending on your computer type.
After you generate the requested files, please zip and attach the files in your reply to this email. We’ll review your issue and get back to you with next steps.
NOTE: Only attach a zip file with the requested files.
For Windows PC
Please provide the following four files listed below. See the linked FAQs for detailed steps on how to get each file.
--A screenshot or video of the issue you're experiencing
For Mac
Please provide the following three files listed below. See the linked FAQs for detailed steps on how to get each file.
--A screenshot or video of the issue you're experiencing
Appreciate your response.
Best regards,
