Forum Discussion

strationd's avatar
strationd
13 years ago
Solved

Origin is incorrectly reading my hard drive space

I have 200gb of free space, but Origin gives me the "Your computer does not have enough space available to download this game. Please free up some space on your hard drive and try downloading again."...
technical issues
  • strationd's avatar
    strationd
    13 years ago

    found a solution

    From the Start menu, select Computer.
    Select the C: drive.
    Select the ProgramData folder. If this folder does not appear, press Alt, select Tools, then Folder Options. Select the View tab, then check Show hidden files, folders, and drives.
    Right-click the Origin folder and select Delete.

LuckyDucck's avatar
LuckyDucck
6 years ago

Temporary workaround doesn't work that well, it has been OVER A MONTH and the Origin team has been silent about this! This is truly the magnificent pinnacle of EA, not helping out the consumers that pay money.

Recently bought The Witcher 3 Complete Edition on Origins. I already played it on PS4 so I wanted to try it out on my new gaming rig for PC. However, once I fully bought it and downloaded the game and It's expansions, I was more than enough happy to see that there were add-ons for the game. However, when I go to download/install them, I get an error:


"Hard Drive is Full

You are out of space on your designated hard drive. Please make some room before resuming your download."

I can't seem to fix this error no matter what. I have 150gb of storage that is free to be used and I just can't wrap my around this annoying little problem.

I have troubleshooted this problem in so many ways, Deleting the Programdata/Origins folder (also leaving out the Local Content). Deleting appdata/roaming and appdata/local Origin folders and trying that. I have contacted EA live chat 3 times, and neither of those times was I able to get the help I needed. All I got were just redirections or instructions on FAQs of the EA forum, nothing that helped. I have restarted, and reinstalled the Origins Client as well as tried to redownload and reverify the game files.

I am at a loss, I was told to make a Forum statement. Maybe people out here can finally help me so I can get my hands on the add-ons I paid for and enjoy a nice relaxing, Silver and Steel blade experience.

Crispium's avatar
Crispium
6 years ago

i have this issue too but only with dead space 3 awakened. i have tried what the op did and i still cant download it. i can download other games like dragon age inquisition but i cant install the dead space 3 DLC

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    6 years ago

    Hey @Crispium and @LuckyDucck would you both mind clearing your Origin Cache and then trying the download again to see if it makes a difference.

    You can clear the Origin Cache by following the steps below:

    1. Completely log out and close down Origin
    2. Hold down the Windows key and R
    3. Type in "%ProgramData%" (without quotes) and click OK
    4. Now open the Origin folder.
    5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
    6. Hold down the Windows key and R
    7. Type in "%AppData%" (without quotes) and click OK
    8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
    9. Click on the word "AppData" at the top of your window
    10. Open the Local folder here
    11. Delete the Origin folder listed here
    12. Restart your PC and log back into Origi

    Darko

    • MikeJezZ's avatar
      MikeJezZ
      6 years ago

      That didnt work for me, I still have the hard drive is full error.

      If that continues then I may have to refund the game since I can't download anymore DLC for the game.

      Actually, after doing this, my Battlefield V doesnt work anymore. Cant find any matches

      • MR_KINGBEEZ_JA's avatar
        MR_KINGBEEZ_JA
        6 years ago

        My BFV cant be updated.... ☹️ and I have tons of space on my HDD.

    • LuckyDucck's avatar
      LuckyDucck
      6 years ago
      @EA_Darko

      Hi. Thanks for you taking your time to write this and I dont mean to be rude, but I believe I literally mentioned explicitly in my post that, I have troubleshooted this problem by doing EXACTLY what you said, multiple times, and I has not worked for me. Please read the troubleshooted part to see what I have done, to try to solve this problem.
    • xzan1's avatar
      xzan1
      6 years ago
      @EA_Darko this didn't work for me I still get the same message for all dlc
      • MikeJezZ's avatar
        MikeJezZ
        6 years ago

        Witcher 3 isn't even eligable for refund, this is so * unacceptable! The game doesn't work properly, and you can't even refund it. I wasted money on the Origin version, and have to buy it on Steam or GOG to get full access to the game. This was my last purchase on Origin!

  • GallantGryphoni's avatar
    GallantGryphoni
    6 years ago

    Oh hey I've also had this problem with Awakened. Literally just bought it and have spent hours trying to find a solution, seems a lot of people have had problems with it in particular? Base game will install fine, but if I try to include the expansion in the main install or install it separately it just tells me my hard drive is full and refuses to download it.

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