Origin keeps crashing and won't run Sims 4
I've come across an issue where whenever I go to start up my Sims 4 for gameplay, Origin itself will crash and then restart itself before the game even runs. There has been no known error message. I ...
Forum Discussion
Hello @UniversalGirlX3,
I am sorry to hear that you have been having issues with Origin.
Could you please try the following:
- Manually uninstall Origin
- Do a Clean Boot
- Download a fresh Origin setup file and when starting the installation, make sure to run it as Administrator
- Add firewall/antivirus exceptions for Origin
- Try playing the game again
If the issue remains, could you please post your DxDiag? To post the DxDiag select the 'Choose File' button below the post box and attach your DxDiag text file.
Let us know how you get on.
- Kristi
It didn't seem to work so here is my DxDiag file
Hello @UniversalGirlX3,
Thank you for the Dxdiag.
Could you please check if there are more recent drivers for your graphics card and if there are install them? You current drivers are from 2015 and may be causing issues with Origin.
If your card does not have drivers that are a little bit more recent, you may need to use the legacy version of Origin:
- Download our old Origin client via https://www.dm.origin.com/download/legacy
- Run the installer in Vista or XP SP2 compatibility mode (right-click installer -> Properties -> Compatibility)
- Note that Store and Social functions are not available on this Origin version. Any purchases can still be made via the webstore on another device
Let us know how you get on.
- KristiI tried both of the suggestions you gave to me, and unfortunately, neither seemed to work... Might you have any other suggestions as to what I may be able to do?
Hello @UniversalGirlX3,
What exactly happens when you try to install/run the legacy client? Does Origin still crash or do you get some kind of an error?
Thanks,
- Kristi
