Forum Discussion

Anonymous's avatar
Anonymous
11 years ago
Solved

origin message [d3382ced:984c6a38:00000000:00000000]

Ok, so i'm starting to get really irritated. i just bought Sims 4 at Game Stop three days ago and its been working really well and i haven't had any problems until today. I turned on my laptop (i hav...
technical issues
  • Anonymous's avatar
    Anonymous
    10 years ago

    I  have had the same exact problem for a very long time which only occured after I installed GTW expansion and like many others have tried it all even calling EA for help (* hung up on me). However I found my problem and a solution so hope this helps.

    I found that for some reason Origin (Previously locate on my E: Drive) could no longer properly communicate with the game files (on my E: Drive also)

    By switching Origin to my SSD (C:Drive) the problem was solved and I didn't have to reinstall any of the games or transfer them.

    -First thing to do is manually uninstall Origin from where its installed and in my case it was in "Program files (X86)" 

    If you can not find it on your C: drive check the (E: Drive) if you have one

    -Scroll through and click and open folder "origin" NOT "Origin Games"

    search for "OriginUninstall.exe"... click it and uninstall

    -Second Step: Reinstall  the latest Origin available from the EA website ON THE (C🙂 Drive

    link here: https://www.origin.com/en-us/download

    -Third Step wait for install, and play. 

    All should be Good to go if done properly. I tried it all (complete fresh installs, Clean boot, uninstalling GTW expansion, Checking the "work without origin" box in the game settings, etc) and found my own way that works. Share this link everywhere so all simmers can get back to what we love.

    Hope this works for everyone else too

Anonymous's avatar
Anonymous
10 years ago

In English:

Hi. Obviously, this reply is too late, but I don't know if you fixed it or not.

Since other people could be having the same problem,

I'm here to tell you the solution that worked for me.

The only thing I did was MOVE the game to another folder.

Default folder of installation for me was "Program Files (x86)/Electronic Arts/The Sims 4".

So I went inside Electronic Arts folder, cut "The Sims 4" folder entirely

and paste it into "Program Files (x86)".

Definitive folder to access the game is "Program Files (x86)/The Sims 4".

I post this here, in order to help more people having this issue that find this page.

I tried uninstalling Origin, erasing cache with CCleaner, reinstalling Origin,

and nothing worked for me... until I tried this.

Unbelievable! Cutting/pasting the folder to another folder worked!

Error d3382ced:984c6a38:00000000:00000000 for Sims 4 SOLVED 🥳 .

-------------------------------------------------------------------------------------------------------------------------------------------

En Español:

Hola. Obviamente, esta respuesta llega muy tarde, pero desconozco si lo solucionaste.

Como otras personas pueden esta teniendo el mismo error,

vengo a compartir la solución que a mí me funcionó.

Lo único que hice fue MOVER el juego a otra carpeta.

La carpeta por defecto es "Archivos de programa (x86)/Electronic Arts/The Sims 4".

Así que fui adentro de la carpeta Electronic Arts, corté la carpeta "The Sims 4" entera,

y la pegué en "Archivos de Programa (x86)."

La carpeta definitiva de acceso al juego es "Archivos de programa (x86)/The Sims 4".

Posteo la solución acá para poder ayudar a más personas con el mismo error

que encuentren esta página.

Ya había probado eliminando el Origin, borrando caché con CCleaner,

reinstalando Origin, y nada funcionó. Hasta que probé esto.

Increíblemente, cortar y pegar la carpeta a otra carpeta fue la solución.

Error d3382ced:984c6a38:00000000:00000000 de Sims 4 SOLUCIONADO 🥳 .

  • Anonymous's avatar
    Anonymous
    10 years ago

    It Did Not Worked

    No Funciono

  • Anonymous's avatar
    Anonymous
    10 years ago
    Thank you for the help
  • Anonymous's avatar
    Anonymous
    9 years ago

    A mi no me sirve nada de eso, sigue este mismo error y no puedo jugar.

  • StaciaXNicole's avatar
    StaciaXNicole
    8 years ago

    ok soi am having the same problem and I have uninstalled both sims and origin and nothing is working and it is making me kinda upset because I spent so much money on this game and I do not want it to go down the drain

  • bklotzy's avatar
    bklotzy
    5 years ago

    Hi, I tried this and it helped my Sims 4 run but I ended up losing all of my saved games. I don't know if anyone else had this problem but this is what happened to me. 

About Origin for Mac

Discuss Origin for Mac and your favorite games, and meet other players in the Origin Mac community to play with.24,531 PostsLatest Activity: 7 years ago