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snailprobation's avatar
snailprobation
6 years ago
Solved

Origin wont download/install

Origin stopped working and didn't want to open up no matter what I did, so I decided I'd uninstall and reinstall. Bad idea I guess. I've been trying to install it for forever now. I cleaned out all o...
technical issues
  • EA_Darko's avatar
    EA_Darko
    6 years ago

    Sorry to see that your Origin is not working @snailprobation, the best thing to try in this situation is to clear your Origin cache.

    You can clear the Origin Cache by following the steps below:

    1. Completely log out and close down Origin
    2. Hold down the Windows key and R
    3. Type in "%ProgramData%" (without quotes) and click OK
    4. Now open the Origin folder.
    5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
    6. Hold down the Windows key and R
    7. Type in "%AppData%" (without quotes) and click OK
    8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
    9. Click on the word "AppData" at the top of your window
    10. Open the Local folder here
    11. Delete the Origin folder listed here
    12. Restart your PC and log back into Origin

    Let me know how you get on


    Darko 

Brobowest's avatar
Brobowest
6 years ago

Origin won't download on my pc, says msvcp140.dll and vcruntime140.dll not found 

puzzlezaddict's avatar
puzzlezaddict
Hero+
6 years ago

@Brobowest and @GeneralWeeb_Nia  Those files are part of the 2015 VC++ runtimes, which Origin needs to install properly.  It's best to uninstall your current copies, if you have any, and then download new ones from Microsoft.  Hit Windows key-i, select Apps, scroll down to Microsoft Visual C++ 2015 Redistributable, click on both the x86 and x64 entries (if you have them), and select Uninstall.  You can download new copies here. Be sure to install both the x86 and x64 versions.

https://www.microsoft.com/en-us/download/details.aspx?id=48145

Restart your computer, and try to install Origin again.

  • JaejaeC7's avatar
    JaejaeC7
    5 years ago
    @puzzlezaddict How do you download the updated Microsoft Visual C++ 2015 Redistributable x86 and x64 versions? Where do i got for that. I downloaded the the link above, but how do I get to those specific versions?
  • JaejaeC7's avatar
    JaejaeC7
    5 years ago
    @JaejaeC7 wrote:
    @puzzlezaddictHow do you download the updated Microsoft Visual C++ 2015 Redistributable x86 and x64 versions? Where do i got for that. I downloaded the the link above, but how do I get to those specific versions?

    How do you download the updated Microsoft Visual C++ 2015 Redistributable x86 and x64 versions? Where do i got for that. I downloaded the the link above, but how do I get to those specific versions?
  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 years ago

    @JaejaeC7  When you click Download on the page I linked, you should be asked which versions you want.  Select the x86 and x64 versions, and they'll both download.  You can run the installers from your Downloads folder.

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