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julietwelch's avatar
julietwelch
7 years ago

Origin won't launch/ white screen/ windows 10

I have been trying to get origin to start for a couple of days now. I had no problems downloading it, but whenever I try to open it a blank screen pops up and nothing happens. I think it might have s...
technical issues
EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
7 years ago

Based on your description of the issue @julietwelch it sounds like clearing the cache could help fix your issue.

You can clear the Origin Cache by following the steps below:

  1. Completely log out and close down Origin
  2. Hold down the Windows key and R
  3. Type in "%ProgramData%" (without quotes) and click OK
  4. Now open the Origin folder.
  5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
  6. Hold down the Windows key and R
  7. Type in "%AppData%" (without quotes) and click OK
  8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
  9. Click on the word "AppData" at the top of your window
  10. Open the Local folder here
  11. Delete the Origin folder listed here
  12. Restart your PC and log back into Origin

Let me know how you get on.

Darko

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