Forum Discussion

Re: Can't get DLC Refund

It does states: Origin Great Game Guarantee: Not Eligible on the expansion packs.

Although it doesn't explicity say NO REFUND ELIGIBLE, it is your responibiliy to understand what terms you are agreeing to when purchasing. It is also your responsibility to understand whether or not you may be able to return for a refund after the fact.

"Purchases from the Origin Store for all other third-party content, as well as packaged goods, game expansions, downloadable content, time cards, virtual currency and add-ons are not subject to the Great Game Guarantee. Please see the Terms of Sale and the Returns and Cancellations FAQ for further information regarding any potential returns and/or refunds for these items."

Also, when you're on the initial buy page this is at the bottom:

Click "Pay Now" to be redirected to your selected third-party payment site to complete your purchase. Your selected payment provider's terms will apply.

I acknowledge that I have a right to withdraw of 14 days from the date of my purchase and accept that I will lose such right if I download content within that time.By clicking "Pay Now" I accept the Terms of Sale, including the information about my right to withdraw, the EA User Agreement and applicable Legal Disclosures. I understand that Origin or the EA app must be installed in order to access my games.
Need more help with your order? Visit EA Help.

No RepliesBe the first to reply

About Origin for Mac

Discuss Origin for Mac and your favorite games, and meet other players in the Origin Mac community to play with.24,773 PostsLatest Activity: 22 hours ago