Re: Origin error when trying to connect Origin + Epic accounts
the support service just stopped responding to me =(
Forum Discussion
8 Replies
This begins to get a bit ridiculous. I linked Epic to this forum thread - which they obviously haven't read despite me saying there is a screenshot and your video of the problem. I will provide them with the system info they asked for in an email, and again point them to this thread.
I don't believe they are dealing with this properly as they keep on mentioning Fortnite! That has nothing to do with this, and I don't even play that game! Below is part of the email I last received from them:
Hi there Player,Greetings from Epic Games Player Support! This is Elora, and I'll be handling your ticket today. I hope you're doing well.Thank you for your response. As per initial message, you're unable to install or play the Starwars Squadrons, and you have contacted the EA Support. Until now, you're still having an issue with this game.I'm really sorry you're experiencing this issue with Fortnite and I understand that can makes you to get frustrated, but don't worry as I'll do my best to see what's going on, if you receive an error about your connection to Epic Games, when logging in to Fortnite, or other server-related errors, I recommend checking our server status page below to make sure our services are online:If all of our servers read "All operating systems" there may be a problem with your connection or network configuration. The most common problems with network settings can be resolved by visiting our FAQ here:You may also check if you're on the correct region by following these steps:1. Launch Fortnite.2. Click on Battle Royale.3. Click on the menu button in the top right.4. Click on Settings.5. Click on the gear icon at the top.6. Set the Matchmaking Region to Auto.By running the launcher as an administrator you ensure there are no permissions issues that could be causing the installation to fail.1. Exit the Epic Games Launcher if it is open.2. Right-click on your Epic Games Launcher shortcut.3 .Click on Run as administrator.4. Try the installation or update of the game again.Also, to diagnose and best assist you with your issue, we need information about your computer. Please provide each of the requested files listed below, depending on your computer type.After you generate the requested files, please zip and attach the files in your reply to this email. We’ll review your issue and get back to you with next steps.NOTE: Only attach a zip file with the requested files.For Windows PCPlease provide the following four files listed below. See the linked FAQs for detailed steps on how to get each file.--A screenshot or video of the issue you're experiencing--Launcher Logs - https://www.epicgames.com/help/en-US/epic-games-store-c73/launcher-troubleshooting-c82/epic-games-launcher-debug-logs-a3513Ok this the email I sent to Epic now:
Hi Epic,I don't think you are dealing with this problem properly. It's been a couple of weeks and I cannot install the first game I ever bought from your store.- I again implore you to read the thread users are having regards this issue on the ignored EA support forums: https://answers.ea.com/t5/Origin-Client-Web-Technical/Origin-error-when-trying-to-connect-Origin-Epic-accounts/td-p/9893094/highlight/false
- The thread on that support forum includes a screenshot and video of users having this problem
- I have no idea why you are talking about Fortnite. This problem has nothing to do with Fortnite, Fortnite is not a game I play at all.
- All other games I have on the Epic Store install and work just fine.
- I've tried running the Epic launcher as admin and it doesn't help
- Find attached dxdiag, msinfo, and launcher logs
- Please note again there is now a separate issue of a missing DLL warning since the Epic Launcher updated recently: https://forums.unrealengine.com/unreal-engine/feedback-for-epic/1850218-prgram-cant-start-cause-api-ms-win-downlevel-kernal32-blah-blah-dll-is-missing
- Please note again that Starwars Squadrons would not install prior to your Epic launcher update that now causes the missing DLL message (But the Epic launcher seemingly works fine afterwards anyway): https://forums.unrealengine.com/unreal-engine/feedback-for-epic/1850218-prgram-cant-start-cause-api-ms-win-downlevel-kernal32-blah-blah-dll-is-missing
- There is nothing wrong with my PC, a million other games/software, Steam, GOG, Origin, Ubiconnect/Uplay all work fine independently
- The problem is with the integration between Epic and EA, and both companies need to communicate with each other to fix it!!!!!
Sigh the EA forum ate my post before of the email Epic sent to me :-( So the email I sent above was in response to Epic sending me this (I have sent Epic the requested logs):
Hi there Player,Greetings from Epic Games Player Support! This is Elora, and I'll be handling your ticket today. I hope you're doing well.Thank you for your response. As per initial message, you're unable to install or play the Starwars Squadrons, and you have contacted the EA Support. Until now, you're still having an issue with this game.I'm really sorry you're experiencing this issue with Fortnite and I understand that can makes you to get frustrated, but don't worry as I'll do my best to see what's going on, if you receive an error about your connection to Epic Games, when logging in to Fortnite, or other server-related errors, I recommend checking our server status page below to make sure our services are online:If all of our servers read "All operating systems" there may be a problem with your connection or network configuration. The most common problems with network settings can be resolved by visiting our FAQ here:You may also check if you're on the correct region by following these steps:1. Launch Fortnite.2. Click on Battle Royale.3. Click on the menu button in the top right.4. Click on Settings.5. Click on the gear icon at the top.6. Set the Matchmaking Region to Auto.By running the launcher as an administrator you ensure there are no permissions issues that could be causing the installation to fail.1. Exit the Epic Games Launcher if it is open.2. Right-click on your Epic Games Launcher shortcut.3 .Click on Run as administrator.4. Try the installation or update of the game again.Also, to diagnose and best assist you with your issue, we need information about your computer. Please provide each of the requested files listed below, depending on your computer type.After you generate the requested files, please zip and attach the files in your reply to this email. We’ll review your issue and get back to you with next steps.NOTE: Only attach a zip file with the requested files.For Windows PCPlease provide the following four files listed below. See the linked FAQs for detailed steps on how to get each file.--A screenshot or video of the issue you're experiencing--Launcher Logs - https://www.epicgames.com/help/en-US/epic-games-store-c73/launcher-troubleshooting-c82/epic-games-launcher-debug-logs-a3513--Client/Game logs - https://www.epicgames.com/help/en-US/fortnite-c75/technical-support-c118/where-can-i-find-the-fortnite-game-logs-a3209For MacPlease provide the following three files listed below. See the linked FAQs for detailed steps on how to get each file.--A screenshot or video of the issue you're experiencing--Mac Sys Info - https://support.apple.com/en-us/HT203001--Launcher Logs - https://www.epicgames.com/help/en-US/epic-games-store-c73/launcher-troubleshooting-c82/epic-games-launcher-debug-logs-a3513--Client/Game logs - https://www.epicgames.com/help/en-US/fortnite-c75/technical-support-c118/where-can-i-find-the-fortnite-game-logs-a3209Appreciate your response.Best regards,Sigh the EA forum ate my post before of the email Epic sent to me :-( So the email I sent above was in response to Epic sending me this (I have sent Epic the requested logs):
Hi there Player,Greetings from Epic Games Player Support! This is Elora, and I'll be handling your ticket today. I hope you're doing well.Thank you for your response. As per initial message, you're unable to install or play the Starwars Squadrons, and you have contacted the EA Support. Until now, you're still having an issue with this game.I'm really sorry you're experiencing this issue with Fortnite and I understand that can makes you to get frustrated, but don't worry as I'll do my best to see what's going on, if you receive an error about your connection to Epic Games, when logging in to Fortnite, or other server-related errors, I recommend checking our server status page below to make sure our services are online:If all of our servers read "All operating systems" there may be a problem with your connection or network configuration. The most common problems with network settings can be resolved by visiting our FAQ here:You may also check if you're on the correct region by following these steps:1. Launch Fortnite.2. Click on Battle Royale.3. Click on the menu button in the top right.4. Click on Settings.5. Click on the gear icon at the top.6. Set the Matchmaking Region to Auto.By running the launcher as an administrator you ensure there are no permissions issues that could be causing the installation to fail.1. Exit the Epic Games Launcher if it is open.2. Right-click on your Epic Games Launcher shortcut.3 .Click on Run as administrator.4. Try the installation or update of the game again.Also, to diagnose and best assist you with your issue, we need information about your computer. Please provide each of the requested files listed below, depending on your computer type.After you generate the requested files, please zip and attach the files in your reply to this email. We’ll review your issue and get back to you with next steps.NOTE: Only attach a zip file with the requested files.For Windows PCPlease provide the following four files listed below. See the linked FAQs for detailed steps on how to get each file.--A screenshot or video of the issue you're experiencing--Launcher Logs - https://www.epicgames.com/help/en-US/epic-games-store-c73/launcher-troubleshooting-c82/epic-games-launcher-debug-logs-a3513--Client/Game logs - https://www.epicgames.com/help/en-US/fortnite-c75/technical-support-c118/where-can-i-find-the-fortnite-game-logs-a3209For MacPlease provide the following three files listed below. See the linked FAQs for detailed steps on how to get each file.--A screenshot or video of the issue you're experiencing--Mac Sys Info - https://support.apple.com/en-us/HT203001--Launcher Logs - https://www.epicgames.com/help/en-US/epic-games-store-c73/launcher-troubleshooting-c82/epic-games-launcher-debug-logs-a3513--Client/Game logs - https://www.epicgames.com/help/en-US/fortnite-c75/technical-support-c118/where-can-i-find-the-fortnite-game-logs-a3209Appreciate your response.Best regards,Ok as advised by someone I was just chatting to on EA support I have reported it as an actual game bug here:
https://answers.ea.com/t5/Bug-Reports/Cannot-install-Starwars-Squadrons-on-the-PC/m-p/9947147#M7445
There are now posts on reddit about this here:
https://www.reddit.com/r/origin/comments/kx2ew4/a_warning_about_buying_ea_games_on_the_epic_store/
And now Epic for some reason decided to remove the post on this in r/EpicGamesPC
I am having the same issue but with battlefront 2. I will contact Epic and EA now and try and get this resolved
Also having this issue for Battlefront 2.
