Community ManagerHey @Originalturbo, for issued such as this can you ensure that you are running Origin as administrator, your firewall and anti-virus are not blocking Origin and that you also have the ports for Origin open
The ports to open are:
You can also try turning off the routers firewall to see if it helps.
Darko
Hi,
Thanks...
Like I said, I've done that.
Origin appears to be using TCP on port 9000 to contact AWS. Any idea why?
...and no, I'm not turning my firewall off. Yes it would work, but then I'd also have no firewall!
Community ManagerTurning the firewall off is just to test @Originalturbo.
Darko
Oh... yes. Turning off the firewall stops the firewall blocking origin.
I'm using a Sophos home UTM and am reading the logs.
TCP on port 9000 to AWS
i examined the traffic and tcp port 9000 as a destination port to AWS, and as a source port from AWS (both directions, established) definitely appears to be a requirement for Friends list functionality.
There's a condition where the Origin client is online - (and will reflect "Go offline" as a menu option) - yet Friends is offline - and it may report or interact in an "offline" way, if port 9000 is hindered somehow.
While technically a problem here is probably "on" the user end, the application is reporting to be both online and offline at the same time. This is due to a lack of consolidation.
It is also not helpful the "range" of TCP/UDP ports EA "Community" members recommend doesn't include 9000
https://answers.ea.com/t5/EA-General-Questions/Origin-Ports/m-p/2793814/highlight/true#M55551
I understand requirements change over time, but it doesn't appear EA keeps an official article on port requirements.
Lastly as a side note, don't just open ports because some random place on the internet tells you to, especially if the ports may not even get used - there's a reason for official documentation
