Re: sims 4 download failed

@puzzlezaddict it did work when I connected to another network, well thank you so much i have been communicating with the ea help through my mail for 6 days with no result and they keep repeating the same methods for me to try, you should actually work with ea :D 

one last thing if you can help me understand why this happened and how to make it work on my network.

update: the game downloaded 60% I paused and tired to connect back on my network but it didn't continue the download and showed failed error

@JEE526  It's difficult to diagnose a network error from this end, but the first place to start would be with powercycling your router.  If that helps, great; if not, you might need to contact your ISP to see whether any EA servers are blocked.  The fact that the game downloads on a different network makes the source of the problem pretty clear.

I am having a similar issues with updating my sims game.  I am already using a separate admin user on my Mac and my OS is updated to Ventura 13.3.1.  I have received the same error when using my home wifi and my hotspot.  I have had used this platform for the sims for well over 7 years with no issues but have been unable to play for months.  Any help would be so appreciated!