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JEE526's avatar
JEE526
4 years ago
Solved

sims 4 download failed

I just purchased Sims 4 from origin but when I try to download it says preparing then download fails and shows Error: 196613:0 , I'm working on Macbook air. 
technical issues
  • puzzlezaddict's avatar
    puzzlezaddict
    4 years ago

    @JEE526  Do you have a proxy enabled?  If so, please disable it.  Here's how to check:

    https://www.linksys.com/us/support-article?articleNum=135932

    Otherwise, do you have access to another wifi network you could connect to?  If not, please try to start the Sims 4 download while using your phone as a mobile hotspot.  (Make sure it's using data, not your home wifi.)  I realize it's far too much data to download with your phone, but it's worth seeing whether you get the same error.  You can cancel the download if it does start.

JEE526's avatar
JEE526
4 years ago

@puzzlezaddict  didn't work. there's no antivirus or cleaner app installed. 

puzzlezaddict's avatar
puzzlezaddict
Hero+
4 years ago

@JEE526  Do you have a proxy enabled?  If so, please disable it.  Here's how to check:

https://www.linksys.com/us/support-article?articleNum=135932

Otherwise, do you have access to another wifi network you could connect to?  If not, please try to start the Sims 4 download while using your phone as a mobile hotspot.  (Make sure it's using data, not your home wifi.)  I realize it's far too much data to download with your phone, but it's worth seeing whether you get the same error.  You can cancel the download if it does start.

  • JEE526's avatar
    JEE526
    4 years ago

    @puzzlezaddict it did work when I connected to another network, well thank you so much i have been communicating with the ea help through my mail for 6 days with no result and they keep repeating the same methods for me to try, you should actually work with ea :D 

    one last thing if you can help me understand why this happened and how to make it work on my network.

    update: the game downloaded 60% I paused and tired to connect back on my network but it didn't continue the download and showed failed error

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    4 years ago

    @JEE526  It's difficult to diagnose a network error from this end, but the first place to start would be with powercycling your router.  If that helps, great; if not, you might need to contact your ISP to see whether any EA servers are blocked.  The fact that the game downloads on a different network makes the source of the problem pretty clear.

  • laurenbeardsley's avatar
    laurenbeardsley
    2 years ago

    I am having a similar issues with updating my sims game.  I am already using a separate admin user on my Mac and my OS is updated to Ventura 13.3.1.  I have received the same error when using my home wifi and my hotspot.  I have had used this platform for the sims for well over 7 years with no issues but have been unable to play for months.  Any help would be so appreciated! 

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