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EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
5 years ago

Re: Terms of service team, Hello?

You will need to speak to our Terms of Service team @keiipee.

If you have a case with our team then you will need to give them time to respond, during busy periods it can take a little longer than expected for the team to finish their investigation and respond.

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

  1. Click Contact us at the top of any page on EA Help.
  2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
  3. Choose your platform.
  4. Select Manage my account, then Banned or suspended account.
  5. Fill out any other details below.
    • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
  6. Click Select contact option.
  7. Sign in to your account that has the ban or suspension, if you aren’t already.

Darko

2 Replies

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  • keiipee's avatar
    keiipee
    5 years ago
    @EA_Darko No but that's the exact issue I'm trying to point out. Is that we can't 'directly' contact them. what you just suggested is to open up a case about it, which I already have and it's still yet to be resolved. I've provided all the details and everything I could possibly do. If we were able to have contact with them, and work it through with them this would be a much faster process. It's been weeks since my case and each day that goes it's making me more worried. My position now is basically: leave it in the hands of a TOS person and they'll decide the fate.
  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hey @keiipee, you will need to wait for our TOS team to respond to your appeal. There is nothing else that you can do but be patient. 

    Darko 

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