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MightySharks22's avatar
MightySharks22
5 years ago
Solved

redeem code - wrong account

I bought my daughter a ;The Sims 4 Bundle;, she already has the game and other add ons. I installed on my Origin account and not hers unfortunately. Seems hard to contact Origin or EA so hoping advic...
technical issues
  • EA_Darko's avatar
    EA_Darko
    5 years ago

    Hey @MightySharks22 the best thing I can recommend is to try contacting support again or reach out to our team on Twitter.

    Darko

Naeah's avatar
Naeah
3 years ago

what did they do to fix this I’m having similar issue

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hey @Naeah you can speak with our live support for such issues.


    Going to go ahead and lock this thread as it is quite old.


    Darko 

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