Sims 4 Island Living Won't Download
I pre-ordered the Sims 4 Island Living Expansion Pack and it wont give me a download option. It simply says it is unlocked. I have reset origin as well as uninstall and reinstall but I still can't do...
Forum Discussion
EA_Mai
EA Staff
EA Staff@suruatonin that's very strange - you shouldn't have been able to purchase a game you already own unless it was meant to be a gift. One of our advisers should be able to help you with that. Please, use the following link: https://help.ea.com/en/contact-us/
@kirrahardiman EA Help advisors should be able to help you cancel your preorder so you can purchase the game again now: https://help.ea.com/en/contact-us/
@karhollar The game is now available worldwide. What error message are you getting?
I just checked my bank, turns out they never charged me. I made my own account where i have access to the email, going to repurchase everything now.
@EA_Mai trying now thank u for ur help
good luck everyone !!
- @EA_Mai Nothing uses it and I'm trying to ask for help but no one helps.
literally same I just spent the past 30 minutes trying to talk to the advisor people and they just kept passing me on to another one all because I cant access my email.... I honestly give up at this point its bull I just want to play ☹️
How does someone speak with an advisor? I'm having this same issue as the others
You need to contact Support. https://help.ea.com/en/contact-us/?product=the-sims-4&platform=pc&category=technical-support
Thank you. Speaking with them now... but something tells me that this issue isn't going to be an easy fix.
- @jpkarlsen Hehe... nobody helps me.
- @kirrahardiman I just spoke to an advisor, and the advisor successfully removed the pre-ordered expansion from my library. I re-purchased and it worked.
I checked my PayPal and it says I didn't get charged, the only issue is now is that I don't have the money to buy it. This is isn't fair because even though it says I wasn't charged I could swear I spent that money. Where do I go to contact customer service?
- @SkinnierSteve how much time did you expect to receive?
- @SkinnierSteve lucky, they wouldnt let me because I couldnt get into my old email so I have to go through the whole process of fixing my account just to play
@kirrahardiman Hi. I just had the same issue only I didn’t pre-order but it was still showing that I purchased the game and have the content but when I opened library it was not there. I had to reinstall origin entirely and once I singed in it started downloading automatically. Hope this helps 🙂
Im getting the preorder error to where I guess I have to talk to an advisor and clear the account.
Im definitely not happy about this, how many expansions has this game had and this happens? Definitely a lesson to not preorder any more games.
So excited to play a game at midnight trying to get a taste of it before work and instead Im met with stress and cant play it until after work. Hooray.
- @TRCLSMTH Thank you will try!
my card expired and I just updated my new payment method. How long will it take to download the game?
EA_ArrenaiEA Staff (Retired)
Hey there, @Audvet.
If you did have a pre-order under the previous card, then that transaction would still be under that card. However, you are welcome to contact our game advisors at EA Help and they can help you get things situated so that you can order it under the correct card.
To contact EA Help:
- Go to https://help.ea.com
- Click "Contact Us"
- Select The Sims 4 from the game list
- Select PC or Mac
- Select Orders > Check order status
- Click Select contact option
Please let us know how it goes!
Arrenai 🐱
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