Sims 4 Island Living Won't Download
I pre-ordered the Sims 4 Island Living Expansion Pack and it wont give me a download option. It simply says it is unlocked. I have reset origin as well as uninstall and reinstall but I still can't do...
Forum Discussion
EA_Mai
EA Staff
EA Staff@suruatonin that's very strange - you shouldn't have been able to purchase a game you already own unless it was meant to be a gift. One of our advisers should be able to help you with that. Please, use the following link: https://help.ea.com/en/contact-us/
@kirrahardiman EA Help advisors should be able to help you cancel your preorder so you can purchase the game again now: https://help.ea.com/en/contact-us/
@karhollar The game is now available worldwide. What error message are you getting?
@EA_Mai Nothing uses it and I'm trying to ask for help but no one helps.
literally same I just spent the past 30 minutes trying to talk to the advisor people and they just kept passing me on to another one all because I cant access my email.... I honestly give up at this point its bull I just want to play ☹️
- @kirrahardiman I just spoke to an advisor, and the advisor successfully removed the pre-ordered expansion from my library. I re-purchased and it worked.
- @SkinnierSteve how much time did you expect to receive?
- @SkinnierSteve lucky, they wouldnt let me because I couldnt get into my old email so I have to go through the whole process of fixing my account just to play
@kirrahardiman Hi. I just had the same issue only I didn’t pre-order but it was still showing that I purchased the game and have the content but when I opened library it was not there. I had to reinstall origin entirely and once I singed in it started downloading automatically. Hope this helps 🙂
- @TRCLSMTH Thank you will try!
