The Sims 4 - Purchase of packs twice
I went to buy some packs I didn't own and in the process it accidentally rebought the Seasons pack. Is there any way I can get a refund?
Forum Discussion
So idk how or why this even happened but I was charged for the sims vampire expansion when I was only trying to buy the realm of magic. I purchased vampires 3 days ago so how is it I’m getting charged for an expansion I already have?
- EA_Darko
Community Manager
Hey @Dwizzlemynizzle the best thing to do is to speak with one of our chat support advisers who will be able to advise you further.
You can contact our live support at help.ea.com.
To speak with a chat adviser:
Click on your product Origin
Then select 'PC
Manage my Account'
Can't log in
Finally, you can choose to begin a chat.
You can also speak with our Twitter support team: https://twitter.com/EAHelp?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor
Darko
When I bought a new expansion pack for the Sims 4 today, the receipt showed that it had charged me for the 2 packs I already owned and bought months ago. What do I do to fix it?
EA_KentHi @EmilyOM04.
When you've got a chance I'd recommend getting in touch with the EA Help team so they can take a look. I'm afraid we aren't able to help with issues like this here on Answers HQ.For more details on how you can set up a case with them check out the EA Help website. If you prefer you can also speak with them via Facebook or Twitter as well. Thanks!
/Kent
