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RydellMountain's avatar
RydellMountain
6 years ago
Solved

The Witcher 3 loads then crashes on loading menu

So i have been having major problems with the client. I recently updated and since then i have had issues. i normally use origin to play need for speed payback and the witcher 3. And since the update...
technical issues
  • EA_Darko's avatar
    EA_Darko
    6 years ago

    Hey @RydellMountain when launching the game can you ensure that you are doing so on your primary GPU and not the integrated one.

    To change from your integrated card to your Nvidia card:

    • Open "Nvidia Control Panel".
    • Select "Manage 3D Settings" under 3D Settings.
    • Click on "Program Settings" tab and then select the program you want to run.
    • Select "Preferred graphics processor" in drop-down menu and then select use the dedicated graphics card, select High-performance Nvidia processor.

    Darko

EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
6 years ago

Hey @RydellMountain let's start by grabbing a DxDiag so that we can take a look with your system: https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/

I tested the games you mentioned and was able to launch them without issue so it's most likely a system issue that you are facing.

In the case of The Witcher 3, we will do what we can to assist but as it is not an EA game then the level of support that we can offer is limited.


Darko

  • RydellMountain's avatar
    RydellMountain
    6 years ago
    @EA_Darko okay im going to do that as i just did my second repair on the game. And it was the same problem after the repair
    • EA_Darko's avatar
      EA_Darko
      Icon for Community Manager rankCommunity Manager
      6 years ago

      Hey @RydellMountain when launching the game can you ensure that you are doing so on your primary GPU and not the integrated one.

      To change from your integrated card to your Nvidia card:

      • Open "Nvidia Control Panel".
      • Select "Manage 3D Settings" under 3D Settings.
      • Click on "Program Settings" tab and then select the program you want to run.
      • Select "Preferred graphics processor" in drop-down menu and then select use the dedicated graphics card, select High-performance Nvidia processor.

      Darko

      • RydellMountain's avatar
        RydellMountain
        6 years ago
        @EA_Darko will do so. But I don't know why this is happening because the game used to run with no problems before

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