Forum Discussion

Anonymous's avatar
Anonymous
5 years ago
Solved

Why am I not getting help from EA?

I have been trying to contact EA all day and now they no longer seem to have an option for me to help what I needed done. Is there not another way for this?
technical issues
  • EA_Darko's avatar
    EA_Darko
    5 years ago

    Hey @Anonymous for issues such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further. 

     

    You can contact our live support at help.ea.com.  

    To  speak with a chat adviser:

    Click on your product Origin

    Then select 'PC

    Manage my Account'

    Can't log in

    Finally, you can choose to begin a chat or request a call back.

     

    Darko

Anonymous's avatar
Anonymous
5 years ago
Whenever I am trying to contact any EA advisors through phone, email or chat. This is what pops up:
 
Help solutions currently unavailable
We don’t have any recommended solutions for this issue right now. 
You can also try these steps:
Visit the ea-desktop Help home page
Get community help from other players Answers HQ
EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
5 years ago

I mean what is the issue you are seeing @Anonymous that has you reaching out to our support?

Darko

  • Anonymous's avatar
    Anonymous
    5 years ago

    I am trying to change my old email address on my EA account because I changed my Microsoft email address that my account has due to their email rebranding. I have made 7 separate cases about this with no answer, trying to reach out to contact members.

    • EA_Darko's avatar
      EA_Darko
      Icon for Community Manager rankCommunity Manager
      5 years ago

      Hey @Anonymous for issues such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further. 

       

      You can contact our live support at help.ea.com.  

      To  speak with a chat adviser:

      Click on your product Origin

      Then select 'PC

      Manage my Account'

      Can't log in

      Finally, you can choose to begin a chat or request a call back.

       

      Darko

      • Anonymous's avatar
        Anonymous
        5 years ago

        HOW CAN I DO THAT, @EA_Darko?

        No help options are popping up for me!

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