Forum Discussion

PeachiiRhii's avatar
PeachiiRhii
6 years ago

Why cant I get in touch with EA Support???

I've been trying for DAYS to get in touch with customer support after a game I bought on origin never appeared in my library. Money taken out of account yet on my origin its showing up as if I never purchased it. Still giving me the option to buy it again. Last week I got in contact via the chat and they told me to follow trouble shooting steps. Still didn't work. They then said that I had to wait 24hrs as sometimes there is a delay in them receiving payment or something? So that if I waited 24hrs it'll be resolved.

WELL GUESS WHAT IT WASN'T. 

And ever since I've been trying to access EA Support via chat, or EAHelp on twitter. BUT NO ONES REPLYING sdkjshdkjshdkjhda. I either get the "No channels avaliable" when accessing the chat. Or on EAHelp twitter they're ignoring all my DMS and Tweets while replying to others. I'm mad, and sad. I either want my game or my money back why is this so hard?

technical issues

2 Replies

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    6 years ago

    Hey @PeachiiRhii due to the current world climate there are some restrictions on contacting our live support.

    You will need to speak with one of our chat support advisers who will be able to advise you further. 

    You can contact our live support at help.ea.com.  

    To  speak with a chat adviser:

    Click on your product Origin

    Then select 'PC

    Manage my Account'

    Can't log in

    Finally, you can choose to begin a chat.

    You can also speak with our Twitter support team: https://twitter.com/EAHelp?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor

    Darko

     

  • Imskeen1991's avatar
    Imskeen1991
    6 years ago

    I'm in the same boat! Considering they literally said in their post that no matter when, or what time etc they try and access the chat it always says "no channels avaliable" and that twitter aren't replying to any of their dms and tweets I find your post very irrelevant but okay. 

About Origin for Mac

Discuss Origin for Mac and your favorite games, and meet other players in the Origin Mac community to play with.24,531 PostsLatest Activity: 6 years ago