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lap072306's avatar
lap072306
Not applicable
3 years ago
Solved

Crashes on loading screen PC

Game will not load.  It crashes on the loading screen every single time.  No error code.  Game files verified multiple times.  Multiple re-installs.  Drivers are all up to date.  Directx12.  Very pow...
super mega baseball 4
terpitude71's avatar
terpitude71
Not applicable
3 years ago
@lap072306 Having the same issue specifically on Steam Deck. Has no issues on desktop
EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
2 years ago
@terpitude71 Steam Decks can be a bit tricky. Do you get a specific error message?
  • terpitude71's avatar
    terpitude71
    Not applicable
    2 years ago

    I don’t get an error message at all. Just locks up (BG music doesn’t stop) and will stay on loading screen until I exit the game through Steam Deck UI

      • 73d581af9db45c7's avatar
        73d581af9db45c7
        Not applicable
        2 years ago

        Hi, 73D581AF9DB45C7F here. I have the same problem. I called EA tech support twice and did everything they said and it still happens. I have uninstalled and reinstalled both ea app and sims 4 game 11 times now and I still can not get the game to load. I did notice every time I get to the sims 4 screen on ea app is says last played today and I haven't been able to load since May 2nd. 

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