Forum Discussion

ALIENQuake's avatar
ALIENQuake
New Novice
6 months ago

EA App cannot display the full product edition list when redeeming the code!

Hi,

  1. I have had Mirror's Edge on my Origin since 16 August 2013
  2. Launching the new EA App, I've noticed it is missing.
  3. I've opened Origin > Game > Game properties > KEY, copied the key
  4. I've opened the EA App > and clicked the "Redeem Code" button, the product edition was presented:

Having Full HD 1920x1080 resolution, EA App cannot display the full window with OK/Accept buttons at the product list when redeeming the code:

As a consequence, the wrong product was selected!

Somehow, instead of the first entry on the list (which contains the Polish language), there wasn't any way to proceed so I clicked the "ENTER" key and viola, the last product edition was selected and added to my key (again, notice invisible OK button). Of course, I can't redeem it again to get a proper game edition!

Edit: clarification, more details.

 

1 Reply

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    6 months ago

    Hi there, 

    I'm sorry to hear you had problems redeeming your game code. Please note that we're unable to exchange this code or change the game version for you here at the EA Forums. You can try contacting EA Help Support and check with them if they're able to assist you further with that. 

    How to get help with your EA Account

About Other EA Games

Join other players in celebrating classic EA games. Loyal Dungeon Keeper or Theme Park player? You're in the right place.6,244 PostsLatest Activity: 4 hours ago