Forum Discussion

oinspaceo's avatar
oinspaceo
Seasoned Newcomer
7 months ago

I can’t verify child account so he can play online

Hi, having trouble verifying my child’s account. We are on the switch trying to play plants vs zombies battle for neighborville, but every time we click to play online we get asked to start verificat...
switch
EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
7 months ago

Underage accounts are not able to access the online aspect of the game. 

This is not something that we can change it offer further assistance with.

Darko

JOHNNYCAYN's avatar
JOHNNYCAYN
Seasoned Newcomer
5 months ago

Thanks for your reply Darko.

This is an odd situation though, because my son has been playing this game for over a year and only recently EA has asked for additional “I am an adult” verification step (which I did for my other son) but the issue is that the link I received is expired and it isn’t sending any new links - nor does there seem to be a way to do the verification via EA account menu. 

  • georgc's avatar
    georgc
    Seasoned Newcomer
    5 months ago

    I am in the same boat, child previously played on PVZ and now stuck in a cant verify account loop.

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