Is there actual EA staff to contact or just the AI chatbot?

i've got Spore as a gift on Steam some days ago and i can't connect to the servers due to Steam purchases no longer receiving an activation key. 

I've sent about 4 cases to EA about it and they just won't answer me and keep brushing off my issues as "here's your help to log in" and that's just not what I said in the case. Are they also solving half of their cases with AI? This makes the Customer experience decay SO badly because they're not even solving my problem, just pretending it's not there and using a bad AI chatbot to try to pretend they're so cool and fresh when it's actually pretty darn annoying.

Some people suggested to me to just suck it up and buy Spore from them but I find it extremely unfair to, if i already have a game, have to buy it again just because the EA support isn't helping and i'll keep complaining until they send me a game key for the game i got LEGALLY mind you