Mirror's Edge Cannot Be Downloaded
I own the game "Mirror's Edge" on the EA App. It's in my library. But when I click "download" I get the error "we've canceled the download because you don't own this game". I haven't played it in yea...
Forum Discussion
EA_cuervo
Community Manager
Community ManagerHi there, I understand that the long wait was frustrating. You don’t need to contact EA Help in the middle of the night. I’d recommend starting a new chat at a time that’s more convenient for you and when you have enough time available to remain in the session while an advisor is assisting you. Chat support is also available during the daytime.
Wait times can vary depending on contact volume, and with the current launch period and several games being released, support teams may be busier than usual. If a chat is left inactive after an advisor responds, the session may eventually close automatically.
For the Mirror’s Edge issue, EA Help will need to check the entitlement on your account. We can’t reopen the previous chat or transfer you directly to an advisor from the forums, so the best option is to contact chat support again at a time that works better for you.
"We can’t reopen the previous chat or transfer you directly to an advisor from the forums, so the best option is to contact chat support again at a time that works better for you."
Well, as I mentioned, I am unable to open another ticket. EA Help won't let me. The option to contact an advisor is greyed out.
And now I see my previous case has been updated to "no fix available". Do I need to manually "close" the previous case before I can open another one?
- EA_cuervo
It's possible to have more than one ongoing case. Can you please try to start a chat using a different browser to see if the chat option is still greyed out?
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