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Freggi-Liz's avatar
Freggi-Liz
Hero+
9 years ago

Re: Bought the game on steam, won't connect

Hi @deathm00n,

The game must be manually registered on your account. Otherwise you can't use the online function.

For more assistance with this issue, please feel free and speak with a game advisor. You can contact them at the following ways.

You can try it on Live Chat, email, or phone
http://help.ea.com/en/article/contact-ea-help/

http://answers.ea.com/t5/Answer-HQ/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/td-p/2161281


1. Make sure you are logged in with your Origin ID
2 Choose your country (take a look right side upper navigation groin)
3. Press the orange button below right side "Contact us"
4. Follow the steps

Cheers

Liz

2 Replies

  • Anonymous's avatar
    Anonymous
    9 years ago

    There is no way to contact via e-mail in the links you sent and I can't speak english very well to get help by phone, is there no other way to contact?

  • Freggi-Liz's avatar
    Freggi-Liz
    Hero+
    9 years ago

    @deathm00n

    You need to select only your home country's flag, take at look on my pic.

    http://help.ea.com/en/contact-us/new/
     
    1. Make sure you are logged in with your Origin ID
    2. Choose your country (take a look right side upper navigation groin)
    3. Press the orange button below right side "Contact us"
    4. Follow the steps

    I hope this helps!

    Cheers

    Liz

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