Forum Discussion

Re: How to connect my Spore (Steam) game to ea servers?

Had the same issue a few days ago. You'll have to contact EA Help through here:https://help.ea.com/en/help/faq/using-ea-help/. If the only option available for you is a phone call, try switching up the choices until it allows you to send them an e-mail. (If you can somehow get live chat, that may be better BUT I don't think EA does live chat support for Spore anymore.) Once you do that, state your issue and add attachments of proof of purchase to the e-mail. https://help.ea.com/en/help/account/how-to-provide-proof-of-purchase/. Once you've sent the e-mail, while you are waiting for a response, install the EA app and sign in. Link your Steam account to your EA account. After doing all this, when the EA advisor eventually responds, they should be able to give you Spore through your EA account. Do NOT install this copy of Spore however. Just keep the EA app open while you first login/make an account. You should be good in terms of connecting then.

If you'd like to connect to upload creatures, however, I'm currently in the process of solving this issue myself -- If you have the Creepy&Cute parts on Steam, and/or Galactic Adventures, see if you can ask them to activate those as well. I can use both DLCs but I cannot upload anything that uses them. I made a case with EA help about this, but it sadly got marked as duplicate -- no idea if this means I won't get an answer or not, so I'm just waiting to see at this point.

  • Menkus28's avatar
    Menkus28
    New Novice
    22 days ago

    I am having issues even getting in touch with a real person on the phone or through email and the Live ai Chat is not helpful enough to deal with Spore related issues. I cannot find any Spore related help on EA Supports official website. Can someone get me in touch with a real live EA Sports employee to help me?

  • Genetoretum's avatar
    Genetoretum
    Seasoned Newcomer
    22 days ago

    I'm having this same issue right now. Why is Steam even selling this game? I asked the chat bot to connect me with an advisor and it asked me the same four questions in an endless loop. It will acknowledge that I need help with Spore and then it will tell me that spore is not a game that even exists