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Hi together,
Please contact a game advisor in your case
You can try it on Live Chat, email, or phone
http://answers.ea.com/t5/Answer-HQ/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/m-p/2161281/thread-id/426
1. Click the following link: https://help.ea.com/en/spore/spore/
2. Make sure you are logged in with your Origin ID
3. Choose your country (take a look right side upper navigation groin)
4. Press the orange button below right side "Contact us"
5. Follow the steps
I hope this will help you!
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