Forum Discussion
Metalhead logo with sound plays.
Cutscene plays with sound.
SMB4 logo appears and game crashes.
I have tried:
- Allowing a Windows Firewall Exception.
- Adding a "High Performance" entry in Nvidia Control Panel
- Disabled Nvidia Overlay
- Repairing in EA app.
- Running EA as admin.
- Running SMB4 as admin.
- Running SMB4 in compatibility mode.
- Repairing Microsoft Visual Redistributables in the games files
- Repairing Microsoft Visual Redistributables through Windows.
- Clearing cache in EA App.
- Clearing %appdata% cache
- Using the EA Cleanup tools in the game files
- Re-installing.
- Re-installing on a different drive/directory.
- Running SFC /scannow to search for damaged files.
- Soft reinstalling Windows with Media Creation Tool.
- Reformatting my entire PC.
Windows 10 home 64 bit. Ryzen 7 5800x. RTX 4070. 32GB 3200mhz RAM. 1TB m.2 SSD MOBO and GPU drivers are up to date.
I have the same error every single time. I found the error in event viewer. My research says that the ucrtbase.dll is tied to the Microsoft Visual Redistros, which is why repairing those was part of my troubleshooting.
Here's the dump:
Faulting application name: supermegabaseball.exe, version: 1.0.2056.0, time stamp: 0x6560f7d6
Faulting module name: ucrtbase.dll, version: 10.0.19041.3636, time stamp: 0x81cf5d89
Exception code: 0xc0000409
Fault offset: 0x000000000007286e
Faulting process id: 0x5ad0
Faulting application start time: 0x01da2c9cee1fdbc9
Faulting application path: C:\Program Files (x86)\Super Mega Baseball 4\supermegabaseball.exe
Faulting module path: C:\WINDOWS\System32\ucrtbase.dll
Report Id: 40243bf9-e560-4c8d-94a3-c41d21fb33db
Faulting package full name:
Faulting package-relative application ID:
- EA_Illium2 years ago
Community Manager
Hi @stealthturkey Would it be possible to get a DxDiag file and an EA app Error ID Number?
- 2 years ago
Here's what you've asked for, @EA_Illium 79e9d454-a99a-4889-bf1c-149f222a6c8a
- EA_Illium2 years ago
Community Manager
Apologies for the delay. after you reformatted windows did you grab the latest updates and drivers?
If so to check do you run anything else when trying to launch SMB4? If not, can you check you have full read/write access to the install location?
Thanks!
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