Forum Discussion

urzedas's avatar
urzedas
Rising Newcomer
2 months ago

Spore is not in my library

i have clear evidence of the purchase being done on steam but i still lack a cd key and it is not present in my ea library while it is in my steam library, i cannot make an account because i dont have a cd key

4 Replies

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hey urzedas​,

    When you purchase games through Steam, they don't automatically show up on your EA app library. Some of them will require Steam and EA accounts to be linked to play. 

    Spore is a game that you should be able to launch directly from Steam. Are you having any issues launching the game? 

  • urzedas's avatar
    urzedas
    Rising Newcomer
    2 months ago

    EA_cuervo​ my steam and EA are linked, in fact i have 2 pvz games from steam in my EA library, spore is an exception for some reason, it plays fine but it will not allow me to make an account because i cannot find my cd key

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hi urzedas​,

    As Spore is an older game, it may not automatically appear in the EA app through linked accounts.

    Since you purchased the game on Steam, you can try contacting EA Help to ask whether they can also add it to your EA account. I can’t guarantee they’ll be able to do this, but it’s worth checking with them.

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hi there, just checking in to see if you managed to get this sorted. Let us know if you're having any trouble contacting EA Help.