Forum Discussion

f4dedheart's avatar
f4dedheart
New Novice
4 months ago

TOS team

how long does it take for the TOS team to contact you? been waiting for 3 days now and they keep sending me customer experience surveys instead 

2 Replies

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    4 months ago

    Hi there, you can expect an email from noreply@ea.com within 10 days, though sometimes it takes longer. The email will give you more information about our decision and how to dispute it if you think we’ve made a mistake. You can find more information here. 

  • f4dedheart's avatar
    f4dedheart
    New Novice
    2 months ago

    I forgot to reply. I did eventually get an email however it didn't give any additional information as to why I was banned and my attempts to appeal have been unsuccessful though I do see it says you broke our rules against Systems abuse in the penalty history however that still doesn't help, I'm wondering if the system thought I was a bot due to all the people who were signing up to play the bf6 beta I don't know.