Grid Legends - Black Screen on Launch
Hi There,
I just installed this game start it, get a black screen at launch then the black screen disappears then I am back in EA Origin \: The game crashes before i can see any welcome screen.
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Forum Discussion
EA_Illium
EA Staff (Retired)
EA Staff (Retired)Hi @ixferrari458xi Can you try putting the device in a Clean Boot and launching Grid without anything else running to see if this continues? If so could we get a DxDiag?
@EA_Illium i've tried clean boot, still same issue. Tried completley turning off anti-virus, still the same. Attached dxdiag.
- EA_Illium
HI @ixferrari458xi @Terrorsatanous Can you try the following and check if this continues?
- Run the System File Checker tool, Then /check for Windows updates (you may need to check intel directly)
- Reinstall/Repair DirectX
- Run the VC installer (select repair if it shows as installed), run both x64 and x86 exes
- Location VC2015 = [drive game is installed on]:\Games\OriginLibrary\GridLegends\__Installer\vc\vc2015\redist
- Location VC2019 = [drive game is installed on]:\Games\OriginLibrary\GridLegends\__Installer\vc\vc2019\redist
- We also have additional Graphics steps on our Troubleshooting Graphics issues guide
- Disable Origin in-game overlay and any other running overlay
- Hi @EA_Illium okay i've tried all of them, ran a /scannow wich found some missing files and repaired them, but didn't help on the game. Intel was latest driver and directx where okay. But I couldn't find the VC installer, is it located somewhere else on steam version?
- EA_Illium@ixferrari458xi It should be located in the games install folders, regardless of the client. If it was removed you can also find the VC for 2015 & 2019 on Microsoft's site directly.
- @EA_Illium I've done all these things with no luck. I've bought the game on Steam AND Origin with the same issue on both services.
- EA_Illium
Hi @Terrorsatanous @ixferrari458xi Thanks for trying these steps, I've shared this with the team to be aware of. If I get additional information I can share it here.
For anyone else who may encounter this issue, would it be possible to get a DxDiag?
p.s. I merged two threads together, tagging @AVeryNiceGuy @HSMahou @DesNukem If you could try the additional steps I posted previously and share dxdiag's if nothing seems to make a difference.
Thanks!
