Grid Legends won't connect to your servers on console "X Box"
Is there a problem or is it just me? It's been 8 hours now!
Forum Discussion
My friends and I have been unable to connect to the EA servers on Grid Legends on Xbox for about 3 days now. anyone else having this issue?
Just had a wonderful chat with EA support with little progress
- Hello! I'm here to help you find information and answer any questions you may have. How can I assist you today?
We're connecting you to an agent. Your estimated wait time is 1 minute. • 4:01 PM
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Sandeep joined • 4:01 PM
Today • 4:01 PM
Hello! Thank you for contacting us. An agent joined the chat and will assist you now. - This chat will close automatically after 10 minutes of inactivity. You can restart it at any time, but you’ll be redirected to another advisor. Don’t worry, you won’t have to re-explain your issue.
unable to play multiplayer on xbox Grid legends
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Thank you for contacting EA. My name is Sandeep. Nice to meet you. I hope you are well. Don't worry, I'll try my best to help you with the options available.
Sandeep • 4:02 PM
service been out since end of last week
I see.
Lemme check this for you.
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Would you mind if I put this chat on hold for 4 minutes so I can check the information with my team.
Sandeep • 4:04 PM
ok
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It is taking longer than expected, please be on hold for a moment.
Sandeep • 4:08 PM
ok
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Thank you for your patience.
Sandeep • 4:13 PM
yes
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I am going to transfer your chat to our dedicated queue. The team there will review your account and assist you with your case. May I proceed with transferring your case?
Sandeep • 4:13 PM
ok
Transfer requested at 4:14 PM
We're connecting you to an agent. Your estimated wait time is 1 minute. • 4:14 PM
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Sandeep left • 4:14 PM
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Frency joined • 4:14 PM
Hello! Thank you for contacting us. An agent joined the chat and will assist you now. - This chat will close automatically after 10 minutes of inactivity. You can restart it at any time, but you’ll be redirected to another advisor. Don’t worry, you won’t have to re-explain your issue.
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Thank you for contacting EA Help. My name is Frency K. Nice to meet you! I hope you're doing well. May I start with your first name, please?
Frency • 4:14 PM
First Name: xxxxx
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Hey XXXXX - I would love to know how I can make your day better!
Frency • 4:15 PM
Unable to connect to multiplayer on Grid Legends Xbox series x console, been like this for a week
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No worries, I will try my best to assist you regarding on your issue.. Please share your EA account email address and also your EA ID.
Frency • 4:17 PM
email: xxxxxxxxxxxxxx
where do I find EA ID?
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To find your EA ID, log in to your account on the EA Help website or the EA App and navigate to the "About Me" section in account settings. Alternatively, open an EA game, go to the settings or online settings menu, and check the account info tab
Frency • 4:19 PM
EA ID - Xxxxxxxxxxxxx
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Thank you May I know if you get any error message? If yes then please share.
Frency • 4:24 PM
unable to connect to EA servers - not just my account but most on xbox
Can you share me the screen shot?
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screen**
Frency • 4:26 PM
https://forums.ea.com/discussions/other-ea-racing-games-en/xbox---grid-legends-cannot-connect-to-server/13209171
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Thanks. Can you list me all the troubleshooting steps you performed so that we can skip them and work on others?
Frency • 4:27 PM
reset xbox, router, tried different connection, changed DNS, cleared cache etc - everything but appears not a single user issue, more than 1 thread on the forum
https://forums.ea.com/discussions/other-ea-racing-games-en/grid-legends-wont-connect-to-your-servers-on-console-x-box/13205190
I have a few tried and tested steps which worked for many other players with same issue and I am sharing them below make sure you try them in sequence.
Troubleshoot your connection to EA games- help.ea.com
Xbox Support- support.xbox.com
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Xbox Support- support.xbox.com
Frency • 4:31 PM
I have done the support suggestion from both EA & Xbox, so have others including re-installing the game
is there a server issue connecting grid legends EA play and xbox
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Thanks you for sharing the details, Please allowed me a moments while I check the details for you.
Frency • 4:35 PM
thank you Frency
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Thanks for waiting patiently. - I just discussed this with my team and this seems to be something we need to take in consideration, thank you so much for letting us know about this concern, what I will be doing here to help you better is I will be reporting this issue as bug on your behalf so that our game team can investigate this for you.
Frency • 4:39 PM
thank you, will I get an update on the issue?
I would also suggest you to please visit our AHQ and if you find any similar issue please upvote it so that it can be highlighted. -
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https://forums.ea.com/
Frency • 4:40 PM
can you email the transcript of this conversation so I can follow up
Team might not be able to contact you directly but any updates or changes will be communicated through our official social media channels, including Twitter. Please keep an eye on these channels for the latest information or you can also contact us anytime to check for updates on this.
or you can reach out to us after sometimes for followed up
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while you contact us there is no need to explain everything over again for the next case. You can just mention this case number - 238719333. I have already mentioned all the details of the case in the best possible way so that you or the advisor should not face any issue regarding the same
Frency • 4:45 PM
thank you
Read • 4:45 PM
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You are very welcome - Thank you for reaching out to EA Help. Have a wonderful week ahead.
- If you need any assistance with EA products or services you can reach out to us anytime at help.ea.com.
Frency • 4:45 PM
AP
Please provide the Survey from below link:
- • wwce-eait.my.site.com
Automated Process • 4:45 PM
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Frency left • 4:45 PM
