Hello Support-Team,
First of all thanks for your game and I enjoy it.
Unfortunately I can confirm this issue too.
Platform: Xbox Series X
Gamertag Xbox: EL BARTSCHO
EA ID: ELBARTSCHO77
Country/Language: Switzerland / German
I lost quite all of my career % progress within the career categories ROOKIE; HALF-PRO and PRO. But I can still see all my trophies next to each race or event I have completed.
It happenend after my driver rank went up from 99 to the prestige rank.
The same issue is on the main story progress. I’ve completet the whole story with trophies, but the “goal” above is not ticked.
Also sometimes the % aren’t correctly displayed for the categories, but this happenend already before the lost of all % progress.
As an example there are 10 events in the PRO – GT category. I’ve completed all 10 of them with GOLD trophies, but on the main screen the category only shows 90%.
To unlock the career category “The Gauntlet” it is needed to fully do all PRO categories 9/9. Now if the progress isn’t correct counted, then we can’t even unlock “The Gauntlet”.
Please fix this crucial issue in a patch for all of us.
I’ve found similar threads also here and this issue happens to a lots of gamers.
https://answers.ea.com/t5/Technical-Issues/Missing-progression/td-p/11400531
https://answers.ea.com/t5/Technical-Issues/Progress-lost-after-prestige/td-p/11629019
Thanks a lot in advance