EA_Barry
Community Manager
3 years agoRe: Dolby Vision HDR on LG OLED TV's - Black Screen
- Download and install all available Windows Updates
- Check your display is connected to your GPU and not the motherboard video output
- Run System File Checker to ensure the integrity of your Windows System files: http://support.microsoft.com/kb/929833
- Perform a clean boot before starting the game: http://support.microsoft.com/kb/929135 or http://help.ea.com/en/article/how-to-clean-boot-your-pc/
- Check your machine meets the below requirements:
OS: 64-bit Windows 10
Processor (AMD): Ryzen 5 1600 or Equivalent
Processor (Intel): Core i5 6600K or Equivalent
Memory: 8 GB
Graphics card (AMD): Radeon RX 570 or Equivalent
Graphics card (NVIDIA): GeForce GTX 1050 Ti or Equivalent
DirectX: 12 Compatible video card or equivalent
Online Connection Requirements: 512 KBPS or faster Internet connection
Hard-drive space: 100 GB
Thanks.