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EA_Barry's avatar
EA_Barry
Icon for Community Manager rankCommunity Manager
3 years ago

Re: Dolby Vision HDR on LG OLED TV's - Black Screen

@hi7b4sjykwd2 

OS: 64-bit Windows 10

Processor (AMD): Ryzen 5 1600 or Equivalent

Processor (Intel): Core i5 6600K or Equivalent

Memory: 8 GB

Graphics card (AMD): Radeon RX 570 or Equivalent

Graphics card (NVIDIA): GeForce GTX 1050 Ti or Equivalent

DirectX: 12 Compatible video card or equivalent

Online Connection Requirements: 512 KBPS or faster Internet connection

Hard-drive space: 100 GB

Thanks.

10 Replies

  • Ok thanks. Tried all the above with same result. Specs are fine top of my head 3070ti i7 11670k

  • Kleinbird36's avatar
    Kleinbird36
    Seasoned Rookie
    3 years ago
    This is an issue with Dolby Vision-enabled TVs. The same problem happened with Madden '23 when it was released and had to be patched. We're all experiencing this; the one common denominator is Dolby Vision.
  • @EA_Barry hey so since I cant play your pga tour golf, coz i only have dobly version TV, which your game doesnt run on.. How do i go about getting a re fund??? the game was brought in the EA app..
  • Is this a joke? How do you not know this is a widespread issue?

  • CBlan1224's avatar
    CBlan1224
    3 years ago

    Please don't phrase it like that. The issue is 100% EA. 

  • Kleinbird36's avatar
    Kleinbird36
    Seasoned Rookie
    3 years ago
    @CBlan1224 “Widespread” is a term used for those with similar circumstance. That being DOLBY VISION OLED TVs. Which is the absolute best way to play on PC. Just sayin’. And we ALL experience this.
  • CBlan1224's avatar
    CBlan1224
    3 years ago
    @Kleinbird36 My reply was to EA Barry for telling people to update their drivers like it was going to fix something. Of course, since this is an EA forum, you can't tell who I was even talking to
  • Kleinbird36's avatar
    Kleinbird36
    Seasoned Rookie
    3 years ago
    @CBlan1224 My bad bro. Agreed. They always tell us to “update drivers and reinstall Windows” 🤣🤣🤣
  • CBlan1224's avatar
    CBlan1224
    3 years ago
    @Kleinbird36 it is mindblowing how it will be out for a week by the time we can even launch the game.
    Watch madden 24 be previous gen again..
    I've been getting annual sports games for a long time, but I haven't played any in a few years.

    How is this happening on multiple EA titles in a row..like they're not aware we can't use Dolby vision on desktop.. I feel like if they actually showed the PC community some love, they would be rewarded, but no one is going to buy their garbage when it's either based on an engine from 2012 or just flat out doesn't work on the most popular gaming displays out there.
  • Kleinbird36's avatar
    Kleinbird36
    Seasoned Rookie
    3 years ago
    @CBlan1224 Preach brother. I’ve been so excited for this release like all of us. It’s pathetic that EA doesn’t catch these “bugs” before release.

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