Actually the message is "Preparing Game" and there is a orange bar which I assume is showing the progress moving from left to right under the message. It eventually stops and the game has not started.
I believe there was a Steam update last week and wonder if that has something to do with it?
I just validated the game files and it said all 768 files were validated. Tried to start the game again and still doesn't work.
Community ManagerThe following steps should help you get past this, thanks.
https://answers.ea.com/t5/Bug-Reports/my-sims-pack-stucked-on-preparing/m-p/13561300#M48369
Sorry can't find EA Background Service. I opened up Program Files (X86)/Steam/steamapps/common/PGA Tour.
Where do I access Task Manager?
Thank you.
I did a search and opened up Task Manager with CTRL+SHIFT+ESC. Could not find EA Background service. Any chance that you could issue a hot fix or add it to the next patch to fix this problem. The game should not stop working after 10 months.
Found EA BackgroundService. and it indicates "stopped"
When I right click on it it displays:
Start
Open Services
Search Online.
What is the next step as your instruction is to end task and then clear the cache for the EA App.
EA Staff (Retired)I appreciate you asking and yes the game is now working. I adjusted the UAC down one and that did the trick.
EA Staff (Retired)
