Forum Discussion

EA Staff (Retired)

Re: PC tech issues

HI @jpscott002 Would it be possible to get a clip of how both of these look for you?

Also, when you have a moment we can try the following and check for any changes.

EA App's Cache (Top Left Menu > Help > App Recovery)
Connection and Advance Connection Guides
Check for other applications that may be limiting EA App or Game performance
Run the System File Checker tool then Check for Windows and GPU updates
Check Drivers, Default to High-Performance GPU: Troubleshooting Graphics issues
Restart your device in Clean Boot mode, then just try running the client and game

Cheers!

jpscott002
2 years ago
Here’s my pictures of main problems
EA_Illium
EA Staff (Retired)
2 years ago
Hi @jpscott002

Apologies for the delay.

To check if you make changes in-game settings, windows settings, or your monitor's settings does this continue to happen?

If so, could I get a bit more information?

Would it be possible to get more information on this?

Client (EA app, Steam, etc.)?

Monitor Make/Model?

What is your monitor's native resolution?

Have you tried your device on another display or with another cable?

If on PC, please share a DxDiag and an EA app Error ID

We can use this information, to help make the team aware of the issue and to further investigate.

Cheers!
jpscott002
2 years ago
I have tried it with two or three different cables, the monitor I use is a 55 inch Sony 4K smart TV that I specifically bought for 120 Hz display. The client is actually EA app
EA_Illium
EA Staff (Retired)
2 years ago
Hey @jpscott002

Thanks for the update, to confirm this kept up after patch 7?

Also, would it be possible to get a DxDiag and an EA app Error ID?

Thanks!
jpscott002
2 years ago
Yes it did. I’ll try getting that info when I get home.