Re: Private Match won't let me start game. Kicks me back to main menu.

Hi @RonPiskorik 

When you have a moment can we try the following steps and check for any changes?

• Repair/Verify your game based on which client you are launching from
• EA App - Repair (My Collection > Tile Dots > Repair)
• EGS - Repair (Library > Tile dots > Manage > Verify)
• Steam - Verify in your library
• EA App's Cache (Top Left Menu > Help > App Recovery) 
• Connection and Advance Connection Guides 
• Check for other applications that may be limiting EA App or Game performance
• Run the System File Checker tool then Check for Windows and GPU updates  
• Check Drivers, Default to High-Performance GPU: Troubleshooting Graphics issues 
• Restart your device in Clean Boot mode, then just try running the client and game

If this continues would it be possible to get the following?

• If possible, share a Screenshot or Clip...
• If on PC, please share a DxDiag and an EA app Error ID

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Hi @ee345zoiyklb 

Would it be possible to get the following info, and to try the steps above as well?

 

 

• Platform:
• PSN ID/Gamertag:
• Are you getting an error message?
• Which modes does this happen in?
• Does this happen when loading into a specific more or performing an action in a mode?
• Does this happen to any other account on the device?
• How long are you playing until this happens?
• Are you playing from the device's internal storage or an external drive?
• What type of network are you using? (Wired, Wireless, Hotspot)
• Is anything else happening?
• Please share any steps you've tried to far to resolve the issue:
• If possible, share a Screenshot or Clip...
• If on PC, please share a DxDiag and an EA app Error ID

We can use this information, to help make the team aware of the issue and to further investigate. 

 

Cheers!