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Product: Plants vs. Zombies™ 3 Platform:Android What's your device's make and model? Samsung S20 plus 5g What version of the operating system are you using? Android 13 What is your Player ID? NOR...
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EA_Wren
EA Staff
EA StaffHi @norford, thanks for your report!
Your player ID can be found from the settings menu in game, however you won't be able to reach it if you're stuck loading. So I have a few more questions to help us look into this:
- Is 'NORFORD' the player name you are using in game?
- Were you able to play the game before the update?
- Did the app get closed during the initial update, or was the update interrupted?
- Have you linked your account to google play or EA?
- Have you tried any mobile troubleshooting steps yet?
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