Forum Discussion

34punkyjean's avatar
34punkyjean
Seasoned Newcomer
2 years ago
Solved

Buying gems

When I try to buy gems this is the response "Please Try Again Your order could not be completed. Please try again later". What can I do to buy gems.
  • EA_Illium's avatar
    EA_Illium
    2 years ago

    Hi @34punkyjean 

    Next I would usually recommend reaching out to your payment provider to confirm the order is not being stopped on their side from secuirty messures. 

    If not, we would want to speak with our support to see if they can provide more information. 

     

    How to use EA Help

     

    Cheers!

     

34punkyjean's avatar
34punkyjean
Seasoned Newcomer
2 years ago

I just tried again and still the same problem. I use Chrome so I tried on Edge and it's the same problem.

I appreciate any help you can provide.

Thanks

EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
2 years ago

Hi @34punkyjean 

Next I would usually recommend reaching out to your payment provider to confirm the order is not being stopped on their side from secuirty messures. 

If not, we would want to speak with our support to see if they can provide more information. 

 

How to use EA Help

 

Cheers!

 

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