Pogo General Discussion

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[Pogo] Helpful Threads and Guides
EA_Lanna
Community Manager

Secret Gardens: Keys and Progress
in secret gardens: How do you get a key to turn the page? The first garden says it is 100% finished. Also I have 2159 seeds and 25 fertilizers but nothing appears below the planters to be able to use these.
Sharil57
Seasoned Newcomer
8 hours ago
discussion
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1like
Comments
Help this player in scrabble is cheating!!!!
I think this player is cheating somehow. 7 letter word after 7 letter word while I have nothing. [CM - Edited to remove screenshot]
Solved
mmee4231
Rising Traveler
2 days ago
discussion
feedback
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0likes
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Lucky Cat Bingo
last 24 hours its been "Unfortunately your progress could not be saved, try again later" always wonder how much later when an event is on that runs out in 8 days? Really, how long does it take for that 1 person who's so tired of fixing games that don't work???
jetmyx
Rising Adventurer
2 days ago
challenges
discussion
feedback
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0likes
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Jungle Gin Player Levels
Hello. What are the cut offs for beginner, intermediate, and expert?
peachyteachy961
Rising Newcomer
2 days ago
discussion
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0likes
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Players Stalling To Prevent Losing
This person is stalling to prevent losing. Can we PLEASE have the eject button back???
mmee4231
Rising Traveler
3 days ago
discussion
feedback
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0likes
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Gems for Surveys
I'd gladly start filling out surveys if you gave us a gem reward. Maybe 10 gems per survey, more for longer ones.
acecardicianxL
Seasoned Newcomer
5 days ago
feedback
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2likes
Comments
Secret Garden
Way too much waiting time between rounds. Finish all the puzzles for a round in at most 20 minutes, then find something else, as in watch an entire 90 min movie. Cannot handle all the downtime in this game.
Solved
dulcinea1234Ln
Seasoned Newcomer
5 days ago
discussion
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0likes
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Where's the October 2026 Pogo Insider?
We're in the middle of the month but nothing for rest of month? Contstruction Zone info was always ahead so we knew what would be coming ... now stuck in September News?? I couldn't give a rats about September .. where's Ocotber???
Solved
jetmyx
Rising Adventurer
8 days ago
feedback
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0likes
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Need more Contrast so I can read :D
Am I the only one who gets frustrated when you can't read numbers because they have low contrast on a very small graphic? The Farm Merge Valley Sticker Book X of Y causes me problems - even on my 17" laptop screen! Especially with 6 and 8! The green is lighter than in other places in the game that have white text, AND the even lighter highlight bar across the center makes it worse! For Comparison - these I have no problem with: Feeling old!
MomZu
Seasoned Veteran
8 days ago
feedback
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0likes
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Friendly Reminder: Pogo Emails & Safety
Hi Pogo Family! Keeping our community safe is something we all care about. As online threats continue to evolve, this guide is here to help you recognize scams, protect your account, and know what to do if something doesn't feel right. Most interactions on Pogo are friendly and positive, but staying informed and vigilant can help you spot potential scams before they become a problem. By working together and looking out for one another, we can help keep our community safe, welcoming, and enjoyable for everyone. Red Flags — How to Spot a Scam Asks you to reply to an email address, contact a number or website link not found on ea.com or pogo.com Uses urgency or threats like “your account will be suspended” or “law enforcement will be contacted” Demands you call a phone number → Pogo does not offer phone support Sets a deadline to pressure you into acting quickly Comes from a sender name that looks official but is slightly misspelled Fake deals. Offers for free or discounted in-game currency, or account services. EA Pogo never sells through third parties or sends you to a random website for services. Deceptive hyperlinks (this is a big one): A link may look legitimate but actually lead somewhere else. Before clicking, hover over the link or right-click to view the real destination. You can also copy and paste the URL into a text editor to inspect the full address safely. If anything looks off or doesn't match what you expected, don't click it. Be cautious when seeking help online. Don't call questionable phone numbers or trust third-party websites that claim to provide support. Be especially wary of pop-up ads and internet search results, scammers often use them to pose as legitimate companies. When you need assistance, go directly to the company's official website and use the contact information listed there. The helpful stranger behind the scenes 🥸 Not every scam starts with a scary message. Some begin with a friendly conversation. Most interactions with fellow players are harmless and enjoyable, but scammers may also use friendliness to gain trust and appear legitimate, especially if they offer to "help" with a problem. Once they've established trust, they may try to: Create urgency → “I can fix this right now” or “this only works if we do it today” Ask for your login credentials, email, or remote access to your device Charge you for “support” that EA provides for free Send links or downloads that can infect your device Ask you to disable your antivirus or ignore browser warnings Move the conversation off-platform to social media, messaging apps, email, text messages, or third-party websites where their activity is more difficult to monitor and verify. Many of us grew up learning to be cautious of strangers. That lesson is just as important online. Not everyone on the internet is who they claim to be, so always think before you click, share, or trust. Stay alert and protect your personal information. Beware of Fake "Pogo Customer Support" Websites Our friends at Pogo Fans also posted a very important reminder: Recently, a few members of our community reached out after encountering a fake “Pogo customer support” website that charged them for assistance. Unfortunately, even after paying, their game issues remained unresolved. These websites are not affiliated with Pogo or Electronic Arts – they are scams designed to steal your money and personal information. Scammers often create websites or Facebook pages that impersonate Pogo’s official support. They advertise “premium help” or list a fake phone number. Once contacted, they’ll request payment to “fix” your issue – something EA Pogo never charges for. Afterwards, victims usually still face the same problem, and scammers may even attempt to charge them again. Share this post with all your Pogo friends and on social media, so no one else loses their money or account to one of these fake websites. How to Get REAL Support for Pogo Pogo Forums: Here you will find other players, Pogo Moderators and Pogo_Sconnie willing to assist with various questions. EA Pogo Forums: Here you will find other players and EA Community Managers that will assist with various questions and concerns. EA Help: Need help with account, billing, refunds and reporting a variety of other issues? Simply log in with your Pogo credentials and visit the Pogo – Official EA Help support scroll down until you see the Contact Us button to open a case anytime you need help or select Formal Submittal. for private assistance. What to Do If You’ve Been Targeted Stop all communication. Do not respond to or engage with the suspicious account or website any further Secure your account. Change your EA password immediately and enable two-factor authentication Don’t reuse that password. If you used the same password on other websites, change those too If you made a payment. Contact your bank or credit card company right away and request a chargeback 🎯Report it! To report a player on Pogo, open their profile and select the three-dot (ellipsis) menu next to their name. Reporting is also available in Pogo Chat by clicking the three dots beside the player's name and choosing the report option or through EA Help → Report a player Helpful Links to Know and Read: Staying Safe on Pogo: Protecting Yourself from Scams Getting the Help You Need on Pogo New: Reporting Phishing Emails within Pogo Email | EA Forums How to contact EA Help → POGO How to Contact EA Support | EA Forums - 12464874 Let's continue supporting one another with compassion, kindness, and understanding. Together, we can remain committed to helping others whenever the opportunity arises and make a positive difference in our community. Together, We Create Positive Play!
abbycattx
Hero+
9 days ago
discussion
Views
4likes
Comments
Poppit Bingo!
I never used to have trouble with this game but lately any time I want to play it I get this .. see below in attachment ... And of course the daily is a challenge in game, ugh. So who's going to fix it or will the mean ppl who run EA just give me the Pogis???
jetmyx
Rising Adventurer
13 days ago
discussion
feedback
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0likes
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Pogo Spades
I wonder if the card deals in Pogo spades really are random. In the same game TWICE my opponents had all the spades. The deals really favored my opponents meaning they were really bad for my team. It's been like that for the last two days or so. The deals are really bad and really good for my opponents.
mmee4231
Rising Traveler
15 days ago
discussion
feedback
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0likes
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FARM VALLEY MERGE
Guess lots of folks are having issues with this game.... still! I keep losing all my crates that I've won from the harvesting, went away for a day and next day all was gone but the usual daily 40/40. Still with issues of doing and harvesting etc, come back as if I never did them. This is really starting to annoy me to no end. They (pogo) must not care. This is the only game that I prefer to play. I am glad I do not pay to play. Not worth it for sure. ugh
Echoe55
New Novice
16 days ago
feedback
Views
2likes
Comments
Pogo Spades Player
If you ever play Pogo Spades and have a partner called [REMOVED] just leave. You won't win the game because she will sabotage the game to keep you from winning. She will do this every time. Edit: Removed player ID. Posting IDs is against our no "naming and shaming" rule. Please report players using the instructions in our article for reporting cheating and harassment. -CM
Solved
mmee4231
Rising Traveler
17 days ago
discussion
feedback
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0likes
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Chat Issue
Nobody in any chat room can see my messages but I can see theirs. Why?
rubberrUy664
New Novice
19 days ago
discussion
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0likes
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Poppit Bingo!
Last 2 days has been Error .. cant load game, try again later. How much later? I generally dont have probs with this game but 2 days in a row??? Come on EA .. do yr job properly so we can enjoy games, ugh
jetmyx
Rising Adventurer
20 days ago
discussion
feedback
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0likes
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Snowbird Solitaire
Why is every game not saving progress??? What's the point of these games???
jetmyx
Rising Adventurer
20 days ago
challenges
discussion
feedback
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0likes
Comments
Pogo cancellation
I would like to cancel my Pogo subscription. I’ve gone through steps and when I get to the billing and subscriptions section, it doesn’t have a cancellation button
Solved
wleigh33ty
Not applicable
20 days ago
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2likes
Comments
Merge Academy
For some reason starting yesterday in the beginning of the game you go around the map and get extra stuff I can get all of them except for the extra point for moves anyone else having it
khart0325
Seasoned Newcomer
21 days ago
discussion
Views
1like
Comments
Secret Word Gardens: Game Launch
Why is it that this game is not giving credit? How EA expect us to do the challenges when you cant give credit for any of the words in game?? Its been like this all day and no amount of 'Trying Later' makes any difference
jetmyx
Rising Adventurer
21 days ago
challenges
discussion
feedback
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0likes
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Important Links

[POGO] How to Contact EA Support
EA_Lanna
Community Manager
1 year ago
Guides and Useful threads directory for Pogo
EA_Rtas
Community Manager
1 year ago
Redeeming EA Gift Cards and Joining Club Pogo
EA_Illium
EA Staff (Retired)
3 years ago
Pogo Customer Service Phone Number
abbycattx
Hero+
9 months ago

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