It's a total SCAM.
My membership lapsed and I bought a new sub for $27.43.
They took my money and never activated my membership. I have spent MONTHS (since January of this year) going back and forth with support. I was told that they had a "tools outage" that didn't allow them to active my membership and to try again later. I have asked for a refund multiple times and was told that the same tools outage prevented them from doing that, also.
I just contacted again today and was now told that they couldn't refund a purchase from January and still couldn't activate my membership but that I should check with them in a couple days to help "further their research."
Taking someone's money for a service you are knowingly unable or unwilling to provide is the definition of fraud and theft.
The support team does nothing but give you the runaround. If anyone else has had any luck with them, I'd love to know how.
EA stole my money.