Charged 2x but still no club access

I have been a member since 2004. Recently, I went to renew my club subscription to a yearly subscription instead of quarterly and I was charged.  I had access, and then I went to play a couple days ago and I didn't have access, so I paid again and I still don't have access. So far I have paid over $60 for access that I still don't have and I can't find any customer service emails or phone numbers. Once when I lost access to an old email they were amazing at helping me get into my old dormant account but now I can't find any help!  Does anyone have any help for me?